jh11 Privacy Policy: How We Handle Your Information
jh11 takes a straightforward position on your personal data — we collect only what we need to run your account, process transactions through bKash, Rocket or Upay, and keep the platform working for you. Access to this platform and what applies to your account depends on your local law and eligible regions.
Account data kept private
bKash, Rocket, Upay transaction records secured
You control your contact details
Support available for data questions
POLICY POSTURE
What This Privacy Policy Covers at jh11
This policy sets out what information jh11 collects when you create an account, log in, browse the lobby or complete a transaction using bKash, Rocket or Upay. We collect account registration details such as your name, email address and mobile number. When you make a deposit or withdrawal, the transaction method — whether bKash, Rocket or Upay — and the reference details are recorded against your account history. We also collect technical data: device type, browser version and session logs. This helps us identify unusual activity and keep your account accessible only to you. We do not sell your personal data to third parties for marketing purposes. Data shared with payment processors like bKash or Rocket is limited to what those processors need to complete your specific transaction. Our data storage follows the retention schedule described in this policy. If you close your account, we retain records only as long as required by the obligations that apply to your eligible region. Any questions about what data we hold on your account can be raised through the support routes published on this site. Availability of this policy and its obligations depends on your local law and the eligible regions we serve.
bKash transaction references
Rocket deposit records
Upay withdrawal history
Account session logs
Browser and device data
POLICY SCOPE
Where This Policy Applies and What It Covers
This policy is specific to jh11 and applies to data you provide directly through your account. It does not govern third-party sites that may be linked from our pages, and it does not extend to how payment processors such as bKash or Rocket manage data on their own platforms. Review each service's own terms separately. What falls inside and outside this policy is outlined below.
Account Access
Data you enter when creating or logging into your jh11 account — including your mobile number, email and password — falls squarely inside this policy. We manage, store and protect that data under the terms described here.
Transactions
Transaction records tied to your account wallet — deposits and withdrawals processed via bKash, Rocket or Upay — are covered. The payment processors themselves operate under their own separate privacy frameworks, which we do not govern.
Site Content
Your browsing behaviour within jh11 — which game lobbies you visit, session duration, device used — is recorded for account security and platform improvement. This data is not shared outside the platform except where required by applicable obligations.
Third-Party Services
Links to external sites, app stores or payment service pages are outside the scope of this policy. Once you leave jh11's domain, the privacy practices of that third party apply. We recommend checking their policies before sharing any information.
YOUR ACCOUNT RIGHTS
Practical Steps You Can Take Under This Policy
Your account at jh11 is yours to manage. If you want to review the data stored against your account, the starting point is your account settings page — the profile and transaction history sections show what we hold for you. If any detail is incorrect, such as a mobile number linked to your bKash or Rocket wallet, you can update it directly through the account fields shown there. For data you cannot edit yourself — such as historical transaction logs — you can raise a correction request through our published support routes. We will confirm what we can and cannot amend and explain the reason if a record must stay unchanged for compliance purposes. If you have a question about how your data is being used, or you want to understand what we retain after an account closure, send the request through the contact path described in the support section of this page. Response handling depends on the volume of requests at the time, but we will acknowledge your query. Eligibility for data rights may vary depending on your local law and the eligible region your account falls under.
Review Your Records
Open your account profile and transaction history to see the data currently stored. These sections reflect your registration details and all wallet activity linked to bKash, Rocket or Upay.
Correct Account Details
Update your mobile number, email or contact preferences directly in account settings. Fields that cannot be self-edited — such as verified identity records — require a support request.
Raise a Data Question
If something in your account data looks wrong or you want clarity on what we retain, use the published support contact route. Describe the record in question so we can locate it quickly.
Request Account Closure Data
When closing your account, ask us what data we keep and for how long. We follow the retention period that applies to your eligible region and will confirm this when you make the request.
CONTACT OUR TEAM
How to Reach jh11 About Privacy Questions
Privacy questions about your account data, transaction records or data correction requests can be sent through the routes below. We do not publish response time commitments here because handling times vary. Use the route that matches your question most closely.
Live Chat
The live chat widget is available directly on the jh11 site. Use it to raise an urgent data question or get guidance on which account field to update.
Email Support
For detailed data requests — such as a record review or a correction to a transaction linked to your bKash or Rocket wallet — email is the right route. The address is published in our contact section.
Help Centre
The help centre on the jh11 site covers common account and data questions. Check there first; if your question is not answered, escalate through live chat or email.
DATA HANDLING STANDARDS
How We Protect and Manage Your Data
jh11 applies consistent practices across data handling, cookie use, account security and retention. These are not abstract commitments — they shape what you actually see and control in your account.
Cookies and Session Data
We use cookies to keep your session active, remember your account preferences and track which sections of the lobby you visit. Cookie settings can be adjusted through your browser. Disabling certain cookies may affect how your account behaves during a session.
Account Security
Login credentials and mobile wallet identifiers linked to bKash, Rocket or Upay are stored with access controls. We do not store your full wallet PIN. If you suspect unauthorised access, change your password immediately and contact support.
Data Retention
We keep account and transaction data for the period required by the obligations applicable to your eligible region. When that period ends, data is deleted or anonymised. You can ask us what retention period applies to your account through our support contact route.
Policy Change Notification
When this privacy policy changes in a material way, we publish an update notice on the site. Continuing to use your account after a policy update is published constitutes acknowledgement of the revised terms. Check this page periodically for the current version.
PRIVACY FAQ
Privacy Policy Questions We Hear Most Often
These are the questions about data handling, account records and policy scope that come up most through our support routes. If your question is not answered here, use live chat or email to raise it directly.
What personal data does jh11 collect when I open an account?
We collect your name, email address and mobile number at registration. Once your account is active, we also record device type, session data and any transaction references linked to your chosen payment method — bKash, Rocket or Upay — when you make a deposit or withdrawal.
Does jh11 share my data with third parties?
We do not sell your data. We share limited transaction details with payment processors — bKash, Rocket or Upay — only to complete the specific transaction you initiate. Beyond that, data is shared only where required by the obligations applicable to your eligible region.
How can I see what data jh11 holds on my account?
Open your account profile and transaction history on the jh11 site. These sections show your registration details and wallet activity. For records not visible there, raise a review request through live chat or email support and we will respond with what we can share.
Can I correct or update my account data?
Yes. Your mobile number, email and contact preferences can be updated directly in account settings. For records that cannot be self-edited — such as verified identity or historical transaction logs — submit a correction request through our published support route.
How long does jh11 keep my data after I close my account?
Retention periods depend on the obligations that apply to your eligible region under local law. After those obligations are met, data is deleted or anonymised. Contact our support team to ask what specific retention period applies to your account before or after closure.
What happens to my bKash or Rocket transaction records if I stop using my account?
Transaction references linked to bKash, Rocket or Upay remain in your account history for the retention period applicable to your eligible region. After that period, records are removed from our active systems. The payment processors maintain their own records independently under their own policies.
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